Ratings & Reviews

Overall Rating

4.00(51 reviews)96.1% of customers recommend this property

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Resident Reviews

Awesome apartments and quick maintenance response submitted by Brandon B. - |Recommended: YesWe have been here almost 9 months and love it Quiet living and quick response from maintenance on any issue
response from property -You are a valued resident and we appreciate your kind comments. Please let us know if you have any needs.
Great locationsubmitted by Stephanie R. - |Recommended: YesIt's convenient to everything, very reasonably priced for such a great location, and the staff is very friendly.
Absolutely love Braircliff submitted by Christinna M. - |Recommended: YesVery nice place I would definitely recommend. An I have Everything is well maintained also the staff is so sweet
Briarcliff is okaysubmitted by Melissa C. - |Recommended: YesI really like living here. There are just little things that make it frustrating. Like the water needing to be shut off so often, and the ground in front of my apt being all torn up.
response from property -Melissa, Thank you for taking the time to review us! We've unfortunately had to turn the water off twice - one was to repair a pipe and the other was due to a water leak. This doesn't happen very often and we're hoping to go a long time before this ever happens again. Our landscaping company is just waiting for 1 week without rain so they can get that repair looking as it should. Due to all the clay we have in East Tennessee we have to wait until it's completely dried out otherwise it will be a muddy mess that stains everything! If you have any other concerns please feel free to e-mail me at bwhmanager@lennoxcompanies.com and thank you for making Briarcliff your home! Regards, Ashlee Kinnaman Community Manager
Its finesubmitted by Cale H. - |Recommended: Yesid tell them its fine
Great Place to Livesubmitted by Andrew S. - |Recommended: YesThe two biggest drawbacks have to do with the building construction. The first is the sheer age of the buildings. Maintenance does an excellent job responding to requests, and it's not as if these buildings are rat's nests or anything like that they're simply showing a bit of the wear-and-tear from age. Having said that, the apartment complex does try to keep appliances and the kitchens and bathrooms updated, and as I said maintenance is excellent. The other issue is the noise the walls are relatively thin, so if your neighbors get really loud as in big game or drunken party loud , you're going to hear it. Fortunately, I haven't had many experiences with this, and to my knowledge no one in my building has either. Most of the neighbors - and all of the office staff - are nice, and the office staff is super-helpful. Overall I've enjoyed my time here
Great apartments submitted by Diane R. - |Recommended: YesI've lived here for 10 months and never have had to call maintenance or have had any complaints about anything Very professional and caring staff.
Happy Overallsubmitted by Kerri N. - |Recommended: YesSolid
Home sweet homesubmitted by Katherine S. - |Recommended: YesLove briarcliff. The building I'm in is super quiet and all my neighbors are really nice. The office staff are helpful and nice as well.
It's okay for being on my own for the first time.submitted by Brittany B. - |Recommended: YesIt's a nice place to start out with on your own, and the staff is lovely
Comfy place to call homesubmitted by Sheri M. - |Recommended: YesI have signed my 3rd lease here at Briarcliff, and I have always felt comfortable here. It is a safe, good quality place to call home with good neighbors. It is also very convenient to everything. The staff and maintenance staff is great and will make sure all your needs are taken care of. All in all, I give it 4 stars, only because there is no washer dryer hookup in my apt, with that said, there are washer and dryers located in the basement of the building, so I don't need to go to a laundry mat. I also fee I have plenty of privacy, which is rare in apartment living. I have truly enjoyed living here and hope to for some time. noise is minimum along with the price is right
Nothing really to complain about submitted by Nicholas C. - |Recommended: YesGreat place to live
Home submitted by Paul B. - |Recommended: YesWe love living here at Briarcliff. For us, this is home You will never find a perfect complex, but this is as close as we have come We love our Briarcliff
Home Sweet Homesubmitted by Devon H. - |Recommended: YesI cannot tell you how happy we have been living here at Briarcliff The rates are awesome, the amenities are great there are even storage units available , maintenance is always great, but I think the office staff is the best hands down Ashley and Kayla to be frank are the best and so professional, always courteous and sweet. They are always available to help and answer any questions we may have. We have lived here for about 5 years and we love it. Play ground across the parking lot, volley ball court, pool, on-site laundry, fitness room, dog park, upgraded appliances and vanities.....I mean I could go on and on. This is a fantastic place to live and very affordable We are a couple of blocks from the mall and other shopping restaurants, so convenient I'm telling you, if you are in need of a good, safe place to live...it's right here at Briarcliff West Hills.
Apparently I have good lucksubmitted by Kirsten M. - |Recommended: YesIt has been a nice place to live so far. Wish we had picked a 2 bedroom though.